![]() BBB Business Profiles are subject to change at any time. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.īBB Business Profiles generally cover a three-year reporting period. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Mom and I have been patient, but business is not problem-solving enough.īBB Business Profiles may not be reproduced for sales or promotional purposes.īBB Business Profiles are provided solely to assist you in exercising your own best judgment. Someone needs to assist this driver with his/her route.someone within the business. Please give them time to learn the route.Ĥ-21-2021 We did not receive a paper again yesterday on April 20. There is a new carrier on the route and it can take time for them to learn the route. ******, We did not receive a paper today, April 19.***** That aspect of the paper's reply was inaccurate. The only thing I would like them to address is that the chat comments do not appear to get logged and they should be. I have the email contact now to report any future problems. I received an email (not a phone call as requested), but we have received the paper every day since, which is great. (The consumer indicated he/she ACCEPTED the response from the business.) The new carrier can't be because of the number of routes that he has. The previous carrier that had the route until the end of December, was an early deliverer. I will contact the daughter to inform of how the situation is going to be handled. The carrier will be taking photos of when the paper is delivered. I have issued $25.00 credit onto the account. I will contact the carrier to get the issue taken care of. I don't show any complaints since March 4th. Any help you can provide would help my mother's mental health.especially during these isolating times of covid. I have asked for a call from the paper, but never received one after completing this request on-line. She is considering ending her subscription early and asking for a refund, but is unsure how this would be accurately handled, as we can never talk with a live person. Since she pays in full, she expects full service. My mother (age 92) can not use the computer, so relies on the paper for her local news. The only positive is that papers received are now placed in the provided holder instead of being tossed into the snow (this was the norm for the winter months). For example, we've received only 2 papers in the last 6 days for delivery. 3 chat conversations assured us that the delivery problem in 2021 would be addressed, but it has not been. We paid our annual subscription in full May/June 2020. Since our regular delivery driver retired at end of 2020, we have had very inconsistent paper delivery. The credit is applied to the account, which extends out the subscription. The carrier has taken photos proving that the paper is being delivered. Per the News Messengers response, they still aren't delivering my daily paper nor have I been notified of any credit for my pre paid issues. (The consumer indicated he/she DID NOT accept the response from the business.) Credit will be issued for the missed deliveries. We will get with the carrier and get it straightened out. Thank you for letting us know that there is still an issue. I appreciate anything you might be able to accomplish on my behalf. I have not called them anymore as it was getting me (truthfully) worked up and I would wake up thinking of same run around every time I talked to someone. I have not received any more so now 38 issues not received. It was in blue plastic bag with 5 strips of paper stuck on outside of bag that read: I do not believe it was carrier delivered as paper was not folded or rolled like a carrier does this process. Text stated you had contacted The Messenger and they responded they would talk to the carrier. A month credit has been issued, The delivery issue will be taken care of. The carrier will be talked to within the next 24 hours about the delivery issue. ![]()
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